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[message]FAQ
Yes. We ask that you go to the tab in our website that says How to Sell to CARDIACS. Please do not bring in your collections of cards for us to look at.
No. As much as we would enjoy it, we just do not have the time for it. An easy way to price your cards is to go onto eBay. Type in the year of the card, the brand, the players name, and if it is a parallel, numbered or a patch card. Go to the filters and click on Sold Items. You should be able to find what they are selling for.
Hobby boxes guarantee at least an autograph or memorabilia card while retail has no guarantees. For this reason, hobby boxes are more expensive, and more exclusive as they typically can be found in hobby card shops (CARDIACS), while retail boxes will be found in retail stores like Target and Walmart.
Retail can still bring in some great hits but you just need to look at a couple of things. Check the odds on the back of the boxes and you can see what your chances of getting that hit is. The odds of getting an autograph or relic card in retail is a very low percentage.
Graded cards hold and increase their values and condition much better over time than a standard raw card. Taking a chance on a new player can be a great investment. Grading one of their rookie cards is the best way to protect this investment for the long haul. Raw or poorly-protected cards can get lost or damaged over time, so grading them helps protect them while sustaining the value.
Raw cards also have some purpose. Some collectors like to flip the cards they get. Selling your raw cards is the best way to quickly do this. Since the pandemic began, the trading card industry boomed, as we all know. Due to this, turnaround times at most major grading companies have become much slower than expected and are still behind today. The value of cards changes very quickly with how good a player is doing, so the value of the cards you send to a grading service could significantly change during that time. For leading grading companies’ standard services, many collectors have been waiting for months to receive their cards back. If you’re looking to sell your card in the short term, think carefully before sending away for grading unless you are using one of the fastest turnaround services.
We do not grade cards. CARDIACS is working on collaborations to facilitate card submission for grading. Stay tuned for updates!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Our team meticulously packages every order to ensure your items arrive swiftly and accurately. If you have any questions or concerns about your order please contact us at 919-463-5685 or email us at cardiacs@thecardiacs.com.
Same Day Processing is provided on all in-stock items ordered prior to 2PM EST (excluding weekends and federal holidays)
Free Economy Shipping on all orders over $199!
Premium Delivery options are available at checkout. Select from FedEx Standard Overnight, FedEx 2Day, FedEx Express Saver, and FedEx Home Delivery.
Route Insurance we offer a 3rd party insurance option at checkout that will insure you package from the time it leaves our doors until you receive it! Stay protected from loss, damage, or theft by selecting this coverage at checkout.
Transit Times:
FedEx does not consider Saturday and Sunday as official transit days. This means that any orders placed on a Friday or over the weekend may not be processed until Monday, which can impact the overall delivery timeline. Be sure to plan accordingly and adjust your expectations accordingly to ensure a smooth and timely delivery.
Saturday Delivery:
Saturday delivery is not available for all locations. Saturday delivery request, we can attempted, if requested if the follow requirements apply:
FedEx 2Day orders placed between Wednesday, 2PM ET - Thursday, 2PM ET.
Click here to view approximate transit times.
AP, APO, FPO & PO Boxes:
United States Postal Service is the only service provider which will deliver to this addresses. Unfortunately, we cannot offer overnight or 2day shipping to these addresses.
International Customers:
Please note CARDIACS Sports and Memorabilia does not ship outside the United States or US Territories at this time.
Delivery Information:
Customers will receive an email with tracking information once the order has been processed and shipped. CARDIACS Sports and Memorabilia cannot make any changes after your item has shipped.
Yes! We usually will have orders pulled and package within the hour. However, please allow for at least 2 hours as store and online traffic vary greatly throughout the day. We will text/email you when your order is ready.
Due to the nature of our business, we do not accept returns or exchanges on trading cards (singles, packs, or boxes) or memorabilia items with a Certificate of Authenticity.
We have a 14-day refund or exchange policy on items which are not trading cards or memorabilia items, which means you have 14 calendar days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cardiacs@thecardiacs.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cardiacs@thecardiacs.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Trading cards (singles, packs, or boxes), memorabilia items with Certificate of Authenticity, sale items & gift card sale are final & not eligible for refund or exchange. Please get in touch with us at cardiacs@thecardiacs.com if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Trading cards (singles, packs, or boxes), memorabilia items with Certificate of Authenticity, sale items & gift card sales are final & not eligible for refund or exchange. There will be a small restocking fee charged for returns.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.